We prefer to tell you upfront: Nuvia is not a 24-hour delivery store. We work with warehouses that allow us to maintain honest prices without intermediaries, and that comes at a cost in time. To promise you otherwise would be lying.
How long your order takes
Each order goes through two phases:
- Preparation: 1-3 business days from purchase confirmation.
- Shipping: depends on the destination.
Estimated delivery times by destination
The following times are door-to-door and include preparation:
- Peninsular Spain: 8-15 business days
- Balearic Islands: 10-18 business days
- Canary Islands, Ceuta and Melilla: 12-20 business days, plus customs management
- Rest of the European Union: 10-20 business days
During campaigns like Christmas, Black Friday, or Chinese New Year, delivery times are extended. If this affects your order, we will contact you before you need to ask.
Shipping costs
Free shipping on orders over €40. Below this amount, the cost is calculated at checkout before you pay, never after.
Tracking
You will receive a tracking code by email as soon as your order is dispatched. It's normal for tracking to take a few days to show the first movement; it doesn't mean the package is stuck.
Taxes and customs
VAT is included in the price you see on the product page. For peninsular Spain, the Balearic Islands, and the rest of the European Union, there are no additional charges at the time of delivery.
The Canary Islands, Ceuta, and Melilla are outside the EU VAT territory. Local taxes and customs handling fees may apply in these destinations, which are the responsibility of the recipient.
If your order is excessively delayed
If 30 calendar days have passed since the order confirmation and it has not arrived, please write to us at hola@nuviapet.es. We will refund the full amount or resend your order, whichever you prefer. No conditions and no need for you to insist.